The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR) require employers, the self-employed, and people in control of premises to report certain workplace incidents to the Health and Safety Executive. For property managers, RIDDOR obligations apply both to their own employees and to incidents occurring in common areas and facilities they manage.
Reportable incidents under RIDDOR include deaths, specified injuries (fractures, amputations, loss of consciousness), over-seven-day incapacitation of workers, injuries to non-workers requiring hospital treatment (relevant for residents and visitors), certain occupational diseases, and dangerous occurrences such as structural collapses or gas incidents.
Property managers must report incidents online via the HSE website within specific timeframes: immediately for fatalities and specified injuries (with a follow-up report within 10 days), and within 15 days for over-seven-day injuries. Keeping accurate and timely records is essential, as RIDDOR reports can be requested during investigations and legal proceedings.
Beyond RIDDOR, property management companies should maintain an internal accident and incident reporting system to capture all events — including near-misses and minor incidents that don’t trigger RIDDOR thresholds. This data supports trend analysis, helps identify recurring hazards, and demonstrates proactive safety management.
Common reportable incidents in property management settings include falls in communal areas (wet floors, uneven surfaces, inadequate lighting), injuries from defective equipment or fixtures, gas-related incidents, electrical incidents, and injuries sustained by maintenance contractors. Having clear reporting procedures and training staff to recognise reportable events is essential.
Custodia’s accident and incident reporting module provides a structured workflow for recording, investigating, and reporting incidents, with RIDDOR classification guidance and automated notifications to ensure reporting deadlines are met.